At SEREED, your satisfaction is our top priority. We want every parent to feel confident and happy with their purchase. If, for any reason, you are not completely satisfied, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unused, unwashed, and in the same condition that you received it.
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Be in the original packaging with all tags attached.
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Include proof of purchase or order confirmation.
Once your return is approved, we’ll provide detailed instructions on how and where to send your item. Please note that items sent back without prior authorization will not be accepted.
2. Refunds
After we receive and inspect your returned item, we’ll notify you of the approval status.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Please remember that it may take some time for your bank or credit card company to post the refund.
3. Damaged or Defective Items
We take product quality seriously. If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the issue. We’ll arrange a replacement or full refund as quickly as possible.
4. Exchanges
We currently replace items only if they are defective or damaged.
If you need to exchange for the same item, please contact us at [email protected] for further assistance.
5. Non-Returnable Items
For safety and hygiene reasons, certain baby-related products (such as feeding accessories, personal care items, or opened packaging) may not be eligible for return. Please contact our support team before initiating a return to confirm eligibility.
6. Contact Us
If you have any questions about our Refund & Returns Policy or need help with your order, please reach out to us at:
📧 [email protected]
We’re always happy to assist you — because your peace of mind matters to us.