Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Shipping usually takes 5–10 business days, depending on your location. You’ll receive a tracking number once your order has been shipped.
You can easily create an account by clicking the “My Account” icon on our website. Enter your name, email, and a password to register. Having an account allows you to track orders, save shipping details, and view your purchase history.
If you need to update your shipping address, please contact our customer service team at [email protected] as soon as possible. Changes can only be made before your order has been shipped.
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this link to view the latest delivery updates.
No. For your security, SEREED does not store or have access to your credit card information. All payments are processed through secure, encrypted payment gateways.
Sales tax will be applied to orders as required by local regulations. The amount will be displayed during checkout before payment is completed.
We currently offer international shipping to most countries. If you’re unsure whether we deliver to your location, please contact us at [email protected] for confirmation.
In most cases, your items will arrive in a single package. However, if your order includes multiple products, they may be shipped separately to ensure faster delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. Please review our full Refund & Returns Policy for more details or contact us for assistance.
We’re so sorry for the mistake! Please email us at [email protected] with your order number and photos of the item. We’ll make it right by sending you the correct product or issuing a refund.
If your order arrives damaged, please contact us immediately with photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.
Once your return request is approved, we’ll provide you with the return address and instructions via email. Please do not send items back without authorization.
You can reach our friendly customer support team anytime at [email protected]. We typically respond within 24–48 business hours.
If you entered the wrong shipping address, please contact us immediately. We can correct it only if your order has not yet shipped. Once it’s in transit, we are unable to change the address.
Orders can be changed or canceled within 24 hours of purchase. After this window, your order may already be in processing and cannot be modified. Please email us as soon as possible for assistance.
Yes! If a product is out of stock, you can sign up for email notifications on the product page or contact us to inquire about pre-order options and restock dates.